Legal Governance
Terms of Service
By accessing the Abiozen platform, you agree to comply with the following operational frameworks and legal boundaries designed for professional life sciences workflows.
2. Eligibility
Use of the Abiozen platform is strictly limited to authorized professional and institutional entities:
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Pharma & Biotech Companies
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Research Institutions & Universities
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CROs, CDMOs & Qualified Labs
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Authorized Institutional Users
Individual consumers are strictly not permitted
These Terms are governed by the laws of the United States and the State of Illinois.
Platform Overview
Abiozen is a technology-driven life sciences platform providing access to scientific products and services, including research chemicals, generic APIs, quality control testing services, and clinical research services.
Neutral Provider Limitations
Unless explicitly stated in writing, Abiozen does not act as:
3. Permitted Use
Provided for research, development, analytical, or institutional use only.
User Responsibilities:- Regulatory approvals
- Import/export compliance
- End-use legality
- Institutional authorizations
4. Prohibited Use
Strictly restricted usage categories:
- Human or animal administration
- Diagnostic or therapeutic purposes
- Clinical use without approvals
5. No Medical or Regulatory Advice
Abiozen does not provide medical, clinical, regulatory, or legal advice. All information is for general informational purposes only.
6. Limitation of Liability
To the fullest extent permitted by law, Abiozen shall not be liable for indirect, incidental, consequential, or punitive damages.
7. Indemnification
Users agree to indemnify Abiozen from claims arising from misuse, regulatory violations, or unlawful activities.
Data Governance
Privacy Policy
Abiozen respects data privacy and is committed to protecting institutional information through industry-standard security practices and rigorous administrative safeguards.
Information Collection
Account & Institutional Information
Transactional Data
Technical & Usage Data
Clinical Privacy Notice: Abiozen does not collect patient-level clinical trial subject data unless specifically governed by a separate written agreement.
Data Security & Safeguards
Abiozen implements administrative, technical, and organizational safeguards aligned with recognized information-security standards to ensure the integrity and confidentiality of your data.
Data Usage
- Operate & manage the platform
- Verify institutional access
- Support compliance & security
- Improve platform performance
Third-Party Disclosure
Data may be shared with trusted service providers for specific operational functions:
Logistics & Compliance
Shipping & Returns
Our logistics framework ensures that all life-science materials are handled with the necessary regulatory oversight and safety protocols.
Shipping Policy
- Customs clearance
- Import permits
- Local regulatory compliance
- Accurate shipping information
Abiozen is not responsible for delays, seizures, or refusals by customs or regulatory authorities.
Return & Refund Policy
Due to the regulated and sensitive nature of life-science materials, the following specific restrictions apply to all transactions:
All chemical and API sales are final; no returns are accepted for research chemicals, APIs, or custom products.
QC testing services are non-refundable once testing has begun.
Refunds are issued only in cases of verified shipment errors attributable to Abiozen.
Operational Governance
Complaints Policy
Abiozen maintains rigorous standards for analytical services while ensuring a fair and structured process for addressing institutional concerns.
Complaints & Disputes
Submission Process
Concerns or complaints may be submitted through Abiozen’s contact channels. Abiozen will review submissions in good faith and respond within a reasonable timeframe.
Binding Arbitration
Disputes shall be resolved through binding arbitration where permitted by law.
File a Formal ConcernOur compliance team is dedicated to fair and transparent resolution.
Regulatory Framework
Compliance-Aligned Operations for Life Sciences
Abiozen operates under a framework designed to support regulated workflows. These standards reflect our design intent and implementation status, not formal certification claims.
Quality & Design Intent
Framework established; structured rollout across manufacturing and storage workflows in progress.
Regulatory-ready design aligned with FDA expectations; formal approvals are not yet obtained.
Quality controls defined and security risk management embedded into the platform architecture by design.
End-to-End Traceability
Embedded chain-of-custody controls are integrated across platform operations, services, and data workflows to ensure absolute data integrity.
Regulatory Positioning
Abiozen’s compliance framework is designed to support professional research and institutional development workflows.
Customer retains responsibility for product use and regulatory submissions.
Formal certifications pursued in alignment with facility maturity and readiness.
Supports early-stage research. Abiozen does not act as a clinical trial sponsor.
Results reflect submitted samples and do not constitute product release authorization.
Capabilities under structured development and will be introduced in phases.
Abiozen provides scientific products and services for research and institutional use only. No medical, therapeutic, or diagnostic claims are made. Regulatory responsibilities related to downstream use remain with the customer unless otherwise agreed in writing.